Call Center Conference

Written by lifang May 04, 2008 14:00

Call Center Conference makes interaction easier. It establishes and enhances communication between the customers and call center employees. In course of time, new technological devolopments are taking place, resulting in faster interactions among the call centers. Call Center Conference is indeed, a higly modernized procedure of communication helping the call centers to grow and expand their activities.

Different Types of Call Center Conference:

• Ready-Call Conferencing
• Reserved Events
  • Automated
  • Operator Assisted
  • Direct Event
• International Teleconferencing

Among the above mentioned Call Center Conference techniques, International conferencing provides toll and toll-free lines to its users. International callers get two options while using the toll lines, namely the dial-in and dial-out lines.


Dial-out Lines, on the other hand, allow the users to connect the international clients to a call without having any additional long distance charges through their telephone service providers.

Dial-in lines permit callers to simply dial a toll number to get connected to the system. It is only after this that the person is charged for his call. International callers are billed separately for this toll connection.

Call Center Conference has proved really helpful for the call center industry. Since past couple of years, this has been the major interactive and communicative tool for all the call center employees.